Frequently Asked Questions

Everything you need to know about your skincare journey with The INKEY List.

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking link. You can also view your order status by logging into your account on our website.

What is your return policy?

We offer a 60-day return policy. If you are not satisfied with your purchase, you can return the product within 60 days of receipt for a full refund, even if it has been opened.

Are your products cruelty-free and vegan?

Yes, The INKEY List is a cruelty-free brand. The majority of our products are also vegan; please check the individual product pages for specific ingredient certifications.

How do I know which products are right for my skin type?

You can use our 'Recipe Builder' tool on the website to get a personalized skincare routine, or message our experts via Live Chat for tailored advice.

Do you ship internationally?

We currently ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

Can I change or cancel my order after it has been placed?

We aim to process orders as quickly as possible. If you need to make a change, please contact our support team within 30 minutes of placing your order.